Right to cancel

If you buy at a distance, for example on WhatsApp, you have 14 calendar days to cancel the purchase without giving any reason, under Spain's Royal Legislative Decree 1/2007. The period starts on the day you, or someone you name, receive the product.

If you buy in person at the boutique, this legal right doesn't apply.

How to cancel

Tell us before the period ends with a clear statement: on WhatsApp at +34 647 00 75 94, by email to dulceyfraganciatorrevieja@gmail.com or in writing to the boutique at C. Bergantín 34, 03183 Torrevieja (Alicante). You can use the form below, but you don't have to.

What happens next

We refund what you've paid, including standard delivery, within 14 calendar days of you telling us. We use the same payment method unless we agree otherwise. We may wait until we receive the product or you show us you've sent it.

You must return the product within 14 calendar days of telling us. You can bring it to the boutique. If you post it, the return cost is yours.

You're responsible for any loss of value if you've handled it more than needed to check what it's like.

When it doesn't apply

Sealed products that can't be returned for health or hygiene reasons, if you've opened them after receiving them, such as perfumes or cosmetics.

Products that can spoil or expire quickly, such as some food.

Made-to-measure or personalised products.

Model form

To: Dulce y Fragancia, C. Bergantín 34, 03183 Torrevieja (Alicante), dulceyfraganciatorrevieja@gmail.com
I hereby give notice that I cancel my contract of sale for the following product:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date: